5/26/2023 0 Comments Find out audiodevice valueNone of the devices listed in the headset_name settings is currently present.Both use_headset and reject_session_when_headset_na are set to 1.The Genesys Softphone was unable to find any usable microphone or speaker device (applicable to cases when use_headset is set to 0)įinally, when auto_answer is set to 1 and the auto-answer functionality is not blocked (and the call was not already rejected), the Genesys Softphone answers the incoming call automatically (the should answer policy returns true).įor backward compatibility with previous releases, a call can only be rejected when both of the following conditions are met (a policy of should answer returns false):.use_headset is set to 1, and none of the devices listed in the headset_name settings is currently present (but session rejection is not applicable, that is, reject_session_when_headset_na has been set to 0).In cases where either of the following conditions is met, the auto-answer functionality is blocked (a policy of should answer returns unknown, although a manual answer is still possible): If none of the configured devices are present (or if the configuration list is empty), then the Genesys Softphone will select the audio devices using the priority that has been provided by WebRTC, based on the order of the available devices in its device list.This device (or devices) will either be specified by headset_name or by audio_in_device and audio_out_device, depending on whether use_headset has been enabled. The first device in the applicable list that is present in the system is selected when possible.The procedure for audio device selection is applied on startup and every time any changes are made to device presence (such as when a new device is plugged in or an existing device is removed): The following rules are used to select an audio device, auto-answer a call, and reject a call.
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